Refund and Exchange Policy
Effective Date: [Insert Date]
1. Introduction
At Roots & Rose, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help with our refund and exchange policy.
2. Eligibility for Refunds and Exchanges
To be eligible for a refund or exchange:
- Return Period: Products must be returned within [insert number] days from the date of receipt.
- Condition: Items must be unused, in their original condition, and in the original packaging. Products that show signs of wear, damage, or alteration will not be eligible for a refund or exchange.
- Proof of Purchase: A receipt or proof of purchase is required for all returns and exchanges.
3. Refunds
- Processing Time: Once we receive your returned item, we will inspect it and process your refund. Refunds will be issued to the original method of payment within [insert number] business days.
- Shipping Costs: Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
4. Exchanges
- Process: To exchange an item, please follow the same steps as for a return. If you wish to exchange for a different size or color, please indicate this in your return request.
- Availability: Exchanges are subject to availability. If the item you want is out of stock, we will issue a refund or offer a store credit.
5. Non-Refundable Items
The following items are not eligible for refunds or exchanges:
- Sale Items: Items purchased on sale or with a discount are non-refundable.
- Custom or Personalized Items: Custom-made or personalized items cannot be returned or exchanged.
6. How to Return or Exchange an Item
To initiate a return or exchange:
- Contact Us: Email us at [insert email address] or call [insert phone number] to request a Return Merchandise Authorization (RMA) number.
- Pack the Item: Include the RMA number and a copy of your receipt in the package. Ensure the item is securely packed in its original packaging.
- Ship the Item: Send the package to [insert return address]. You are responsible for return shipping costs unless otherwise specified.
7. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately. We will provide instructions for returning the item and arrange for a replacement or refund at no additional cost to you.
8. Contact Us
For any questions or concerns about our refund and exchange policy, please contact us at:
Roots & Rose
00201273020880
Feel free to replace placeholders with your company’s specific details and adjust the policy to reflect your actual practices. Additionally, consulting with a legal advisor can help ensure that your policy complies with local laws and regulations.